Browser Settings and Recommendations

To optimize performance and responsiveness, the following settings are recommended for the best user experience when working within Studio Designer.

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Browser Recommendations

Studio Designer has been designed to work with the most commonly used, up-to-date browsers:

  • Google Chrome (recommended)
  • Firefox
  • Safari

Although we do our best to keep up with browsers, we cannot guarantee 100% functionality at all times due to circumstances beyond our control and cannot be responsible for unpredictable results caused by out-of-date browsers.

Internet Connection Requirements:

We recommend a minimum of 1MB download speed.  As with all cloud-based applications, performance is heavily influenced by your internet speed.  

Pop-up Blockers

Allow pop-ups from Studio Designer.  If your browser is set to block pop-ups and redirects, you can grant Studio Designer permissions to bypass these blockers in the browser settings:

Tip:  Perform a quick search for your browser's instructions on how to allow pop-ups for specific websites for your browser.


  1. On your computer, open Chrome
  2. Go to your Studio Designer work screen
  3. In the address bar, click the Lock symbol to the left of the web address
  4. Select 'Site Settings' and 'Allow' Pop-ups and redirects
  5. This will add your Studio Designer website to a list of allowed sites


Allow cookies for


1. Go to Chrome > Preferences > Privacy and security or click here

2. Add to sites that can always use cookies

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Go to Settings > Advanced and check Show developer menu in the menu bar. Then, on the Developer menu, check Allow Unsigned Extensions and Disable Cross-Origin Restrictions. The Studio Capture application should now be available to run in the extensions tab within Safari settings.

Portable Document Format

Studio Designer will automatically use your default browser settings to view PDF documents.  We recommend setting it to use Adobe Reader so that viewing is quick and easy to print. 

As with pop-up blockers, each browser will be different and you can do an internet search for "Set portable document format in (your browser's name)".

Clear Browser History

If you are having issues viewing or attaching images using Dropbox, the most common solution is to clear your browser history.

As with pop-up blockers, each browser will be different and you can do an internet search for "Clear browser history in (your browser's name)".