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Payment Returns in StudioPay

Track all of your ACH returns along with their corresponding details in the StudioPay Dashboard.

Payment Returns

Payment Returns (or ACH Returns) occur after the client/cardholder's bank has processed the transaction. The bank returns the payment and a return code based on the return reason.

To access Payment Returns in the StudioPay Dashboard:

  • Go to the Payments tab > Payment Returns on the left navigation bar.

SP_Payment-ReturnsOn this page, view the list of all payment returns that have occurred, details regarding the return code, the merchant, and the transaction id.

Tip: View additional information by clicking on a specific payment return on the list.