Financials: Disbursements, Refunds, and Payment Disputes
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      3. Financials: Disbursements, Refunds, and Payment Disputes

      Payment Returns in StudioPay

      Track all of your ACH returns along with their corresponding details in the StudioPay Dashboard.

      Payment Returns

      Payment Returns (or ACH Returns) occur after the client/cardholder's bank has processed the transaction. The bank returns the payment and a return code based on the return reason.

      To access Payment Returns in the StudioPay Dashboard:

      • Go to the Payments tab > Payment Returns on the left navigation bar.

      SP_Payment-ReturnsOn this page, view the list of all payment returns that have occurred, details regarding the return code, the merchant, and the transaction id.

      Tip: View additional information by clicking on a specific payment return on the list.