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Refund or Void a Transaction in StudioPay

Instructions for refunding or voiding a transaction on the Payment History page.  

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All previous transactions are listed on the Payment History from the StudioPay Dashboard. Follow these steps to refund or void a transaction.

Step 1: Locate the Transaction

Find the relevant payment you would like refunded on the Payment History page:

  1. Go to the Payments tab > Payment History on the left navigation bar.
  2. Locate the relevant transaction or enter the search details (ex. Transaction ID or cardholder’s name) in the search bar to pull up the payment you want to refund.
  3. Click on the transaction.


Step 2: Select the Refund Option

  1. Once the transaction is selected, you will be redirected to the payment's profile page.
  2. Click Refund to refund the payment.


Void or Cancel a Payment

If the transaction status is Approved, follow the same steps to void or cancel the payment.


Tip: Void transactions differ from Refunds.

  • A Void transaction is a transaction that is canceled before the money is transferred from the customer's debit or credit card company to the merchant.
  • A Refund is issued after a transaction has been settled and the customer has paid for the good or service.

Step 3: Enter the Refund Amount

  1. Once the refund icon is selected, a popup will appear with the refund amount.
    • By default, the entire original payment amount will populate in the field. Enter an amount less than the original transaction to issue a partial refund.
  2. Click Refund to complete the process. 


Once a refund is submitted, a corresponding refund transaction with a unique Transaction ID (TXN ID) and a refund profile page will be created along with the payment's original profile.

Click on the Related Transactions tab on the refund's profile page to view the payment’s original profile.